Benefit-account administration is a mature industry that stopped trying — offshored queues, near-zero interest, forfeiture as a business model. We started Addcare because the fix isn't a feature. It's a different posture, held by an experienced team on proven rails.
Wellness programs and benefit accounts have lived in separate silos for twenty years — an app that counts steps over here, a card that pays for prescriptions over there, and a gift card in between as the handshake.
Addcare wires them together: engagement on the Asset Health wellbeing platform earns rewards, and rewards fund the benefit accounts employees already spend from. Same card. Same app. Same login. Healthy behavior becomes visible financial wellbeing — and utilization data your CFO believes.
Gift cards get spent and forgotten. Funded accounts compound. That difference is the product.
For members, AI means the tedium disappears: receipts match themselves, "is this eligible?" gets answered before the register, claim status is a glance instead of a hold queue.
For employers, it means eligibility files reconcile before they break payroll, and reporting arrives already readable.
And economically, it's the whole model: AI-leveraged operations are what let a boutique service level exist at market pricing — with enough margin left to keep broker and consultant compensation healthy instead of squeezing it. Efficiency isn't our pitch. It's how we afford the humans.
Everyone claims great service; almost nobody will put a figure on it. Our account management is delivered with Asset Health, whose Net Promoter Score is 801 — earned over 20+ years of high-touch wellness delivery. No offshored support. No 30-minute hold times. A named person who knows your plan.
In 2024, a breach at one of the industry's largest administrators exposed personal data — including Social Security numbers — of 4.3 million people2. The lesson wasn't that breaches happen. It was that trust in this category is earned in the architecture, not the brochure.
Addcare is built accordingly: least-privilege access, encryption in transit and at rest, vendor security review before integration — and a plain commitment that member data is never sold. Independent security certification is on our public roadmap, and we'll publish progress rather than adjectives.
Addcare is the CDH product line of Addventure, LLC, built with Asset Health and administered on the WEX Health platform — decades of benefits, wellness, and payments experience pointed at one idea: add the care back.
WEX Health administering benefit accounts3
Asset Health delivering comprehensive wellness3
1. Asset Health internal Net Promoter Score, 2026. Partner-reported figure.
2. SecurityWeek, "4.3 Million Impacted by HealthEquity Data Breach," July 29, 2024, https://www.securityweek.com/4-3-million-impacted-by-healthequity-data-breach/.
3. Platform tenure as reported by WEX Health and Asset Health, 2026. Partner-reported figures.
Twenty minutes with the people who will actually run your plan.
